I purchased hosting hosting24.com after 6 years of utilising their free sister site 000webhost.com. I can honestly say that I have not had to look back since and gladly pay the 9.95 each month for peace of mind. Despite being thee greatest quality free webhost in existence, 000webhost can be slow at times and the free cpanel was lacking features which I've now realised make my life far easier.
TO be briefly go over the technical aspects, the server I'm hosted on here at hosting24 has yet to go down for maintenance, the sites servers and security are up to date, the website I host ranks higher than ever, one of the many benefits of being served through trusted source. The cpanel is up-to-date and jammed packed with features, everything is clearly categorised and any features I want have been but a click away!
I would say the most redeeming feature of hosting24 is the level of support I can receive instantly from live members of staff, something lacking with most major webhosts. The staff are happy to help with any enquiry and fixed two problems that I created and was expecting hassle in rectifying, however each was resolved without any cost to me, namely -
Within a few hours of registering for the base hosting package (silver) I realised my needs would be better suited to the Gold account but given I was no set up, I envisioned trouble and further cost. I was wrong, after a two minute chat with a friendly member of the live support team I was able to upgrade my account. It was as simple as selecting the Gold package listing, my account was instantly upgraded, no other changes were made and the remaining balance on the silver package was transferred to my new gold.
I also made a mistake in not taking advantage of the free domain when registering my hosting account. As with the previous occasion, I returned to live chat once again helped near instantly and given good news, I would still eligible to create my domain name FOR FREE despite being registered for over a month, and it was as simple as submitting a ticket to their help desk with the domain I wanted to be created and added to the account.
To summarise, excellent service