This is the best company I have ever had the pleasure of hosting a website with. I have hosted a number of websites with them and would never use another host.
I have contacted support a number of times for support, and they respond extremely quickly, The staff are very well mannered and respond in an easy to understand way.
The only problem I have found with them, is that email services didn't always function properly, but it seems to function perfectly now.
Unlike some other hosts, they give you full cpanel access, allowing you to perform any modifications you could need, from installing php pear packages to ruby gems, meaning that you can make very functional web apps.
But the most amazing thing about this host, is the price. For the price of most low end web hosting packages, with limited features and ugly custom cpanels, you get: full cpanel access, SSH access, all the features you could ever need, and much much more!!!!
To conclude, I would definately recommend this host for anyone that wants to quickly and easilly host a website!!