In general, its a good hosting if you live in USA, because outside (Spain) it the load time increases too much, or simply the ftp transfers fail unexpectedly. It could be resolved having data centers in europe.
The support its pretty good, i haven't had any serious technical problem, but the minor incidents I had were resolved quickly.
The features it give are very wide, so are enough for the most cases.
The webpage was offline only two times in 2 years, and one of them was a DDOS attack so no problems with reliability