VPS are unmanaged
Currently we are offering unmanaged VPS services.
This means that we only ensure stability and uptime of your server, however end support for software package installation and configuration is not provided.
If you are having issues related to specific software packages, please firstly search for a solution in Google, or contact the software vendor (for example if you have cPanel, contact cPanel support). They will be able to provide the best support for you.
If you are sure the issue is related to the configuration of the VPS build, or there are issues with the hardware resources, please point the steps to take to reproduce the issue and we will be glad to assist.